Refund and Returns Policy
Effective Date: October 26, 2024
At winstoncharm.com, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a return and refund policy as outlined below.
1. Return Eligibility
- You have 5 days from the date of delivery to return an item for a refund or exchange.
- The item must be unused, in its original condition, and include all packaging, tags, and accessories.
- Proof of purchase is required for all returns.
2. Non-Returnable Items
- Customized or engraved watches
- Items marked as “Final Sale”
- Gift cards
3. Refund Process
Once we receive and inspect your returned item, we will notify you of the approval of your refund. Refunds will be processed to the original payment method within 5 days. Please note that shipping fees are non-refundable, unless the return is due to a defect or an error on our part.
4. Exchanges
We offer exchanges for eligible items. To initiate an exchange, contact us at info@winstoncharm.com. Any price difference and additional shipping costs will apply.
5. Damaged or Defective Items
If your item arrives damaged or defective, please contact us at info@winstoncharm.com within 5 days of receiving the product. We will arrange for a replacement or refund and cover the return shipping costs for defective items.
6. Return Shipping
Customers are responsible for return shipping costs unless the item is defective or the return is due to an error on our part. We recommend using a trackable shipping service to ensure the safe return of your item.
7. How to Initiate a Return
To start a return, please contact us at info@winstoncharm.com for return instructions.
